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DecisionOne Automates its Exports with Management Dynamics

Technology Support Services Company Improves Export Productivity by 50% while Maintaining Compliance with Complex Trade Regulations.
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“Management Dynamics offered an easy-to-use, cost-effective solution that provided an automated process for managing our export shipments and ensuring compliance with all export regulations.” Vice President of Supply Chain, DecisionOne

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February 17, 2011

DecisionOne, a technology support services company, required a simple to use, flexible compliance solution that could easily support its expanding sales volume for overseas repair, returns, and replacement parts and deploy quickly without costly software or hardware.

The company needed a way to maintain its compliance with export regulations, streamline its process and work within its budget. DecisionOne implemented Management Dynamics’ new Export On-Demand solution to meet its compliance needs. Available on-demand
without any hardware or software required, the solution has enabledDecisionOne to improve its export productivity by 50 percent without increasing staff.

DecisionOne is a leading provider of technology support services to hardware OEMs and IT Service Providers, delivering reliable, low-cost maintenance and support solutions. They leverage a comprehensive North American service footprint along with best-practice frameworks and methodologies to support data centers, desktop/notebook environments, networks, printers, and specialized equipment. The company excels in complex and demanding environments by tailoring its onsite, remote, and logistics services to create positive business and operating results.


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DecisionOne Automates its Exports with Management Dynamics
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